退款政策
全店商品均由韓國訂購,如非產品質量問題,我們無法提供換貨服務。
不接受任何以色差、尺寸、透度、彈力度等為理由之退換
客人請自行斟酌然後購買。
代購商品一旦代購成功,不可中途取消。
韓國廠商的衣服款式更新速度快,如遇斷貨的情況可以以同等價值換貨或退款。
『訂單時效』
現貨商品:
下單後一至兩個工作天後發貨
預訂商品:
不設現貨,下單後7-21日到貨,視乎韓國店家貨況,有機會延長。
下單前請多加考慮,不接急單。如訂單包含現貨及預訂商品,訂單預設會於所有商品到齊後再安排發貨。如需分開發貨,請聯絡我們。
如收貨後有寄錯寄漏或瑕疵,請於收貨後3天內(簽收當日起計算) 與本店聯絡,並在7天內以到付形式寄回,如逾時寄出,換貨要求將不再受理。
已清洗或外出穿著過的恕不安排換貨。
退貨運費承擔:
如商品本身存在質量問題,我們將承擔您的退貨運費。
(The policies stated in the Chinese version shall prevail.)
All products in the store are ordered from Korea. We do not provide exchange services unless there is a product quality issue. We do not accept returns or exchanges based on color differences, sizes, transparency, elasticity, etc. Customers are advised to carefully consider before making a purchase. Once a proxy purchase is successful, it cannot be canceled midway.
Korean clothing styles are updated quickly. In case of out-of-stock situations, exchanges of equal value or refunds can be arranged.
Order Processing Time
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In-stock Items:
- Shipped one to two working days after placing the order.
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Pre-order Items:
- No stock available, delivery within 7-21 days after ordering, depending on the Korean store's stock, with a possibility of extension.
- Please consider carefully before ordering; urgent orders are not accepted. If an order includes both in-stock and pre-order items, the order will be shipped only after all items are available. Contact us if separate shipments are required.
Return and Exchange Policy
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Return and Exchange Instructions:
- In case of receiving the wrong item, missing items, or defects, please contact us within 3 days after receiving the shipment (counting from the day of receipt). Return the item in cash on delivery within 7 days. Exchange requests will not be accepted if sent after the deadline.
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Please ensure the product, accessories, and packaging are intact. We do not accept exchanges for products that have been washed or worn outside.
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The product should not show signs of use or damage caused by the customer.
Return Shipping Fee Responsibility:
If there is a quality issue with the product itself, we will cover the return shipping fee.
Delivery Method and Instructions
- Currently, only SF Express delivery is available. Please choose the pickup method and select a pickup point or provide an address during checkout.